Guest Relations

JOB SCOPE: Serve as the first point of contact for members and guests, manage bookings, and ensure a smooth customer experience at the Padel Club.

KEY RESPONSIBILITIES :

Front Desk Operations :

• Handle check-ins, bookings, and cancellations
• Respond to phone, email, and in-person inquiries
• Maintain accurate records of reservations

Member Relations :

• Build rapport with members and provide assistance
• Address member feedback or concerns

Coordination :

• Liaise with coaches, events, and maintenance teams
• Support promotional activities at the club

QUALIFICATIONS :

• Experience in hospitality or customer service
• Professional and approachable demeanor
• Good organizational and multitasking skills
• Basic computer and booking system knowledge
• Willing to work evenings and weekends